IT Consulting

For effective comprehensive or segmented business automation, it's crucial to accurately select the right IT solution. With a vast array of products from IT system developers, it's easy to get lost, especially when you need to understand the technical capabilities, features, and limitations of each. Our experts will select the optimal IT solution tailored to the goals and needs of the client.

Having extensive experience with platforms from various developers enables us to objectively analyze solutions available in the market and suggest the most relevant one for a specific situation. Throughout the collaboration, you receive:

• A skilled and unbiased analysis of different IT system variants;
• Clear and transparent criteria for making a choice;
• An informed evaluation of the positive attributes and nuances of each system;
• Risk and difficulty minimization during the implementation phase;
• Ease of subsequent operation.

We take into account the budget, potential difficulties with purchasing or configuring the hardware, intricacies of license acquisition, and other accompanying risks. This service is valuable for those who appreciate an external professional opinion about the IT solution chosen by a company's internal department. It's also beneficial to reach out to us if the automation requirements are outlined, but the firm's IT department lacks the resources to evaluate available systems and economically justify the selection.

The IT infrastructure of every company is regularly adjusted, expanded, and transformed. To understand its current state, identify and address problem areas, a comprehensive audit is essential. We offer such a service, assessing the efficiency of corporate software. We also provide specific recommendations for enhancing the IT infrastructure and reducing risks associated with downtimes, data loss, or inefficient resource utilization. During the IT audit, we analyze:

• Server equipment;
• Principles of data storage and backup;
• Network topology, wired and wireless networks;
• Internet access settings and data exchange;
• Employee workstations;
• Email systems;
• Remote access services to software or equipment;
• Other technical infrastructure components involved in the client's company.

You receive structured information about the state of your IT infrastructure, including its hardware and software components. Additionally, we will provide a list of noted issues and shortcomings that need to be addressed as a priority. We will also draft guidelines for data protection against accidental loss, leaks, or intentional destruction. The IT audit service is relevant for anyone who wants to improve the efficiency of their information systems and services and receive a detailed plan for their modernization.

Organizing or modernizing ITSM processes can be fraught with challenges. We offer IT service management consulting as a joint project with active customer involvement. This is the optimal way to organize or enhance processes for managing requests, incidents, problems, changes, and configurations. This format also allows for building a CMDB, organizing SLM, and compiling an IT service catalog. As part of this service, our experts:

• Assess the current state of management processes;
• Design their improvements and additions;
• Develop documentation for the processes (both regulatory and operational);
• Establish or refine the automation system;
• Carry out organizational transformations necessary for the launch of new processes.

You receive a ready-to-use IT service management automation system and documentation for the implemented processes. Additionally, our specialists will develop a reporting system to assess the efficiency of processes and timely adjust them. Further work is carried out with the company's employees to ensure they can proficiently execute, monitor, and enhance the introduced IT service management processes. This consultation is relevant for companies wanting to formulate or refine IT service management, making it convenient and understandable.