Managed IT Services

Maintaining a large team of qualified IT department employees is very costly. Many companies lack the necessary financial and organizational resources, as well as experience in supporting the software and hardware components of systems. We offer comprehensive support for a client's IT infrastructure. We provide technical support across numerous areas, including:

• server solutions;
• network infrastructure;
• email systems;
• internal company telephony;
• employee workstations.

Delegating support tasks and technical components to our specialists allows you to optimize expenses and focus on business development. This minimizes the likelihood of equipment malfunctions or unnecessary downtime. IT infrastructure costs are reduced, while retaining the capability to engage the right number of experts for various technical challenges.

This service is especially relevant for those looking to cut costs on IT infrastructure support, without having to hire highly qualified personnel. Clients can devote more time and resources to business development, working more efficiently on core tasks.

Managing software development and operational activity requires considerable effort, and not every company succeeds in organizing the management of these processes and their support. We offer management services based on the DevOps methodology, which combines software development and operational tasks into a unified process pool. This approach ensures stable and prompt delivery of applications and systems. The service includes:

• setting up development automation, managing related tools;
• infrastructure management and its configuration;
• working with cloud systems and servers;
• supporting internal CI/CD teams;
• monitoring application statuses and ensuring their availability;
• providing a secure environment for applications and infrastructure components.

Our experts work with a vast tech stack, including: automation using Ansible, application management in Kubernetes via Helm, and data logging using Graylog. For build automation, we utilize Jenkins software, and for interaction with external resources, we employ Terraform. We containerize applications in Docker, operate with repositories via Gitlab, and use Prometheus to track metrics.

Entrust us with the technical nuances and focus on your business objectives. Our specialists will create conditions for the safe and efficient operation of your IT infrastructure.

Searching for qualified personnel and forming a cohesive IT department team requires significant effort and time. We offer a service of providing dedicated IT teams located permanently at the client's site. Our specialists swiftly and professionally handle tasks associated with maintaining and ensuring the uninterrupted operation of the client's technical infrastructure. Utilizing a dedicated team is advisable when:

• highly-qualified employees are needed for short-term projects;
• an in-house specialist is unavailable for an extended period (education, maternity leave, etc.);
• there's a need to adjust the budget allocation, for instance, if there's a need to reduce salaries for in-house employees but there's flexibility to spend more on services;
• difficulties arise in hiring for a specific specialty, or there's a need to relieve the HR department temporarily.

In essence, this service can be likened to offering specialists for lease. Legally, they are employed and paid by our company, meaning we act as their employer! Our company adheres to all labor and tax regulations of the Republic of Kazakhstan, ensuring you won't have to worry about the legality of such arrangements.